Refund policy

Return & Refund Policy
Last Updated: May 20, 2026

At Root & Sprout, operated by KIAYA LASHAY LLC, we want customers to shop with confidence. This Return & Refund Policy explains how returns, refunds, damaged items, and seed-related issues are handled.

Return Window
We accept eligible returns within 30 days after delivery. To qualify for a return, the item must be unused, unopened, and in its original packaging.

Because we sell vegetable seeds and garden-related products, we cannot accept returns for seed packets that have been opened, planted, used, damaged, or contaminated after delivery.

Return Eligibility
To be eligible for a return, your item must meet the following conditions:

  • The item is unused and unopened
  • The item is in its original packaging
  • The return request is made within 30 days of delivery
  • Proof of purchase or order confirmation is provided
  • The item is approved for return before being sent back

Items sent back without first contacting us may not be accepted.

Non-Returnable Items
The following items are not eligible for return:

  • Opened seed packets
  • Planted or used seeds
  • Items damaged after delivery due to customer handling
  • Final sale or clearance items
  • Products returned without approval
  • Items affected by soil, weather, watering, sunlight, storage, or planting conditions

Seed Growing Disclaimer
Seeds are natural agricultural products. Germination and plant growth depend on many factors, including soil quality, watering, temperature, sunlight, storage conditions, planting method, climate, pests, and local growing environment.

For this reason, Root & Sprout does not guarantee specific germination rates, harvest results, plant size, yield, or growing success, unless required by law.

Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.

Please include your order number, a clear description of the issue, and photos if available. After reviewing the issue, we may offer a replacement, store credit, or refund.

How to Start a Return
To request a return, please contact us first:

Email: corneliadilsaver411@hotmail.com
Phone: +1 606-370-9648

If your return is approved, we will provide return instructions.

Approved returns should be sent to:

Root & Sprout
KIAYA LASHAY LLC
609 Barnes Mill Rd
Richmond, KY 40475
United States

Return Shipping
Customers are responsible for return shipping costs unless the return is caused by our error, such as sending the wrong item or a damaged item.

Original shipping fees are generally non-refundable unless required by law or caused by our mistake.

Refunds
Once we receive and inspect your approved return, we will notify you whether the refund is approved.

If approved, the refund will be issued to your original payment method. Please allow additional time for your bank or payment provider to process and post the refund.

Exchanges
We do not guarantee exchanges for all items. If you need a replacement for a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Contact Information
Root & Sprout
Operated by KIAYA LASHAY LLC
609 Barnes Mill Rd, Richmond, KY 40475, United States
Email: corneliadilsaver411@hotmail.com
Phone: +1 606-370-9648