Shipping policy
Shipping & Delivery Policy
Last Updated: May 20, 2026
At Root & Sprout, operated by KIAYA LASHAY LLC, we want every order to be processed clearly and delivered as smoothly as possible. This Shipping & Delivery Policy explains our order processing time, shipping area, delivery estimates, and customer responsibilities.
Shipping Area
We currently ship orders within the United States. Orders must be shipped to a valid residential or commercial address where carrier delivery is available.
Because we sell vegetable seeds and garden-related products, some items may be subject to agricultural rules or regional shipping restrictions. If we are unable to ship an item to your location, we may cancel the affected item and issue a refund.
Order Processing Time
Orders are processed and shipped within 5 business days after payment confirmation.
Business days are Monday through Friday, excluding weekends and U.S. public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
During peak seasons, holidays, weather disruptions, or periods of high order volume, processing may take longer than usual. If there is a significant delay, we will contact you when possible.
Estimated Delivery Time
After your order has been shipped, the estimated delivery time is 2 to 15 business days, depending on the destination, carrier service, weather conditions, and carrier delays.
Delivery times are estimates only and are not guaranteed. Root & Sprout is not responsible for delays caused by shipping carriers, weather, incorrect addresses, holidays, or events outside our control.
Shipping Confirmation and Tracking
Once your order has been shipped, you may receive a shipping confirmation email with tracking information if tracking is available.
Please allow time for the carrier to update tracking details after the package has been shipped.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order cannot be delivered because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for additional shipping costs, reshipment fees, or return shipping charges.
Lost, Delayed, or Damaged Packages
If your package appears lost, delayed, or damaged during transit, please contact us as soon as possible.
For damaged or incorrect items, please contact us within 7 days of delivery. Please include your order number, a description of the issue, and photos if available.
Order Changes
If you need to change your shipping address or order details, please contact us as soon as possible. We will try to help before the order is processed, but changes are not guaranteed once fulfillment has started.
Contact Information
If you have any questions about shipping or delivery, please contact us:
Root & Sprout
Operated by KIAYA LASHAY LLC
609 Barnes Mill Rd, Richmond, KY 40475, United States
Email: corneliadilsaver411@hotmail.com
Phone: +1 606-370-9648